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The firm had taken action after its systems suggested the grandfather's smart meter cover might have been removed and sent engineers round to his house. But no issues were found, with E.ON later ...

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Mr Knight claimed a message from the firm said its software had detected that the smart meter cover might have been removed, although no issues were later found. He said: "I was livid that it ...

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In a private message to Mr Knight, the firm said its artificial intelligence (AI) software had detected that the smart meter cover might have been removed, although no issues were later found.