Optus says it's aware of another outage affecting coverage for some customers. AddedFeb 9th, 2026 Eight-year-old Chloe Jeffries, from the Gold Coast, died in a snowmobile accident at a ski resort in ...

Telecommunications Industry Ombudsman (TIO) Cynthia Gebert has revealed a 41 per cent increase in "no service" mobile and internet complaints in the last quarter of 2025. "One of the key drivers of ...

The head of Optus has accepted a "culture of carelessness" was entrenched at the telco, leading to a series of failures which have been linked to two deaths.

The head of Optus will front up to a parliamentary inquiry examining a fatal triple-zero outage, with action taken since the ...

Despite the issues with the Triple Zero outage and phone blocking, Telstra and Optus both saw overall complaint numbers ...

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Complaints about being cut off from emergency services have surged after the Optus outage and the discovery of faulty mobile phone hardware.

The Telecommunications Industry Ombudsman (TIO) received 14,017 complaints between October and December 2025, an increase of 3.6% from the previous ...

Some 120,000 customers were affected by the software outage on Monday, and by Tuesday afternoon about 35,000 people were yet to restart their devices, an Optus spokesperson said. “Optus is continuing ...

SINGAPORE – Some 35,000 customers of Singtel-owned Optus still do not have mobile service in Australia on Feb 10, with the telco saying that it is contacting them by e-mail to restart their devices.

About 120,000 users of Optus experienced mobile service disruptions in Australia on Feb 9. Optus, Australia’s second-largest telecommunications company, confirmed it was aware of the issue, reported ...

Optus is still trying to determine the cause of a mobile service outage that is understood to have impacted over 100,000 customers. An Optus spokesperson told iTnews that the carrier was aware of an ...