Crow Canyon Software, a Microsoft 365 Business Applications Partner, announces the release of AI-powered ticket routing for NITRO Help Desk.

We've been in Mexico City for almost seven weeks, our longest trip yet. I came here with two big items on my to-do list, both ...

Scammers are using increasingly sophisticated ways to lure unsuspecting victims, and some are impersonating an email help ...

Specially designed to cooperate with a Secretlab gaming chair to support all-day ... a chair to pair with a Magnus desk, the ...

Orica has emerged as an early adopter of generative AI in ServiceNow to deflect IT service desk inquiries to chatbots and ...

Is Thunderbolt 5 all that it's cut out to be? After putting together a Thunderbolt 5 laptop, dock, and SSD, my answer is -- ...

With former President Donald Trump's reelection, Silicon Valley is now speculating on how the new administration will lean ...

Within six hours of calling the help desk, the miscreants began encrypting the ... "But some of the newer events involve a ...

Windows 10 users – and those running an out-of-date version of Windows 11 – are getting an update stealthily pushed to their ...

For this second chapter in our Microsoft @ 50 series, GeekWire spent the past month revisiting Microsoft’s early years, from ...

A little while back, I made a big change to my desktop PC workflow — I swapped my pair of 24-inch desktop monitors for a ...

I can't return to dual screens after experiencing a 49-inch ultrawide monitor. I enjoyed using two screens for years and even ...