Microsoft's Customer Experience Platform is generally available today -- but don't look for it as a piece of cloud software that can be bought with a SKU. Rather, the "customer experience platform" is ...

Microsoft didn’t treat Ignite 2025 as a routine product showcase. The event marked a turning point in how the company wants enterprises to think about customer experience (CX): not as a set of tools, ...

Martin Lindsay had a bold vision to reimagine the Commonwealth Bank of Australia’s contact center architecture using an approach that did not yet exist. As Executive General Manager of Customer ...