Intercom plans to expand Fin beyond customer service into sales and marketing—positioning it as a direct competitor to ...

For many businesses, dealing with customer deaths is improvised. But today’s AI-generated fake death certificates are turning ...

A survey shows Singapore firms are rapidly adopting AI, but skills shortages remain a key challenge to broader implementation ...

Nutshell reports that selecting a user-friendly CRM is vital, as usability impacts adoption and productivity more than ...

THE Guyana Tourism Authority (GTA) significantly expanded its national training programme in 2025, equipping more than 3,000 individuals with critical skills ...

NSR/BCG Global Connectivity Leaders Conference - New York March 26, 2026 11:00 AM EDTCompany ParticipantsJessica ...

Steve Thatcher, owner of Revive! Portsmouth has retained the coveted Customer Service Award for the second year running at ...

Marketplace puts the country’s top telecom companies to the test after hearing from so many about poor customer service. What ...

Regional senior living provider Era Living this year named a new CEO and is now adapting operations to prepare for the next generation of senior living ...

New data from the Office of Personnel Management reveal more about how the resulting short-staffing of critical functions is degrading service for the largely older, bereaved, and severely disabled ...

Eighteen University of Iowa staff members received 2026 Staff Council Awards for achievements ranging from excellence in service to accomplishments that significantly benefit the university.

Southwest changed its "customers of size policy" now that it assigns seats.