CHICAGO (CBS) --A Morning Insiders' story about Google customer service really touched a nerve. We told you about C.J. Dimayuga, who struggled to return a defective phone to Google, despite more than ...

Google made its splash with the Nexus One, but the entire effort could flop if the search giant doesn't nail the customer service. After all, an alleged superphone deserves super service. In fact, ...

Scams just keep popping up when you Google. On Monday, I found what appeared to be impostors of customer service for Delta and Coinbase, the cryptocurrency company, in the “People also ask” section ...

CHICAGO (CBS) --After the Morning Insiders told you about a family's outrageous battle with Google, we heard from people with similar horror stories around the world, including a customer in Texas who ...

When a customer has a problem, or a suggestion, or a bug report to share, they want customer service assistance immediately. And what could be more immediate than being able to reach customer service ...

Bursor & Fisher and the Simon Law Firm filed the complaint on Thursday in the U.S. District Court for the Northern District of California. According to the claim, Google's use of the AI product, ...

Last night Google Fi disclosed a data breach to customers that, for at least one person, turned out to be a far more serious situation involving their phone number being moved to another device and ...

Google's release of Customer Engagement Suite with Google — a Contact Center as a Service (CCaaS) product — with advanced artificial intelligence signals a strategic step to strengthen the company's ...