It's all about the brand, apparently... Virgin Media is expecting an increase in customer complaints as formerly disenchanted customers of NTL:Telewest test the newly rebranded company and its claims ...

Ofcom has published the latest figures for complaints the regulator received about the UK’s major mobile, broadband and pay-TV providers between July and September 2022. In summary, the latest ...

Virgin Mobile admitted late last week that has been storing information that records its customers' movements around the UK since November 1999, and has no plans to delete the data. According to a ...

Ofcom has published the latest league tables on the complaints it receives about the UK’s major broadband, pay-TV and mobile firms. The quarterly report reveals the number of complaints made to Ofcom ...

Communications regulator Ofcom has published its latest quarterly complaints data, highlighting the mobile providers that received the highest and lowest number of customer complaints between January ...

Customers are experiencing ‘hit-and-miss’ levels of customer service from major telecoms providers, Ofcom said. Call waiting times for phone and broadband customer complaints are still above ...