Discovering new ways to research the future needs of our audiences. BBC Research & Development is dedicated to the pursuit of unlocking and understanding complex and nuanced human needs, through our ...

Opinions expressed by Entrepreneur contributors are their own. User research is an essential foundation for understanding customers’ needs. Its insights should inform every decision made about the ...

As e-commerce and mobile technologies continue to expand, businesses across industries are looking for professionals who are experts at creating intuitive, engaging and customer-centered digital ...

Save articles for future reference. 1. They call and send emails to ask questions, putting strain on your administrative resources 2. They abandon you for a competitor with an easier-to-use website ...

At the University of Washington, the central student portal, MyUW, is an integral part of the student experience. It's the primary conduit for much of the information students regularly use to ...