The Net Promoter Score (NPS)—the biggest example of management snake oil ever created—has finally run its course. Bain has come up with a new metric—Earned Growth Rate—which measures ...

What is a Net Promoter Score? A Net Promoter Score categorizes customers based on their responses to a survey about whether or not they have referred your business.

Since its introduction in Harvard Business Review, 16 years ago, the Net Promoter Score, or NPS, has become a foundational business metric. Based on a single question—On a scale of 0 to 10, how ...

Have you even wondered if you have a good Net Promoter Score? What if I were to tell you that your goal shouldn't be to achieve a perfect score of 100?

How your net promoter score can improve your business Your NPS is one of the most powerful, adaptable and underrated metrics for assessing your company’s daily performance.

Benchmarks are available for the Net Promoter ® Score (NPS), the Satmetrix Customer Loyalty Index (CLI), Likelihood to Recommend, and Overall Satisfaction.

Inconsistencies in how the Net Promoter Score is measured renders it incomparable across companies. That doesn't stop the braggarts. Who do they think they're fooling?

Looking at the foundational principles of the Net Promoter Score (NPS), one of the most common customer experience metrics.