Why authentic listening isn't about performing the right behaviors, but about genuine presence, how to move from parroting words to mirroring meaning, and transform conversations.

In my 10 years of leadership speaking and training, active listening has been the most commonly given leadership advice. Rather than passive listening to respond, active listening is fully focusing on ...

In today’s business arena, leaders are expected to be visionaries, bold, decisive and articulate. But behind the curtain of visible charisma and strategy lies a quieter, less celebrated skill that ...

“Listening is not the act of hearing the words spoken; it is the art of understanding the meaning behind those words.” –Simon Sinek Speaking is a critical life skill that we’re taught from birth. In ...

While watching a TV interview last week, I was struck by the lack of basic listening skills in the interaction between the two professionals. They interrupted, talked over and misinterpreted each ...

If you say you’re listening but you really aren’t, here are the three components of how to listen and mean it. The Fast Company Executive Board is a private, fee-based network of influential leaders, ...

For years, smartphone users have suspected that their devices were eavesdropping on their conversations to serve targeted ads. Now, recent revelations suggest these concerns could be justified. A ...

Most people can vividly remember a moment in their life when they felt very deeply heard and understood by another—perhaps by a friend or partner, therapist or teacher, family or community member. On ...

Learn how to implement a powerful social listening strategy to track conversations, gain valuable insights and actively engage with your audience to strengthen your brand and boost sales. Social ...

Mastering active listening can transform CX by building trust; it's a powerful conduit for enhancing customer satisfaction and loyalty. When it comes to customer experience (CX), active listening ...

A casual survey of marriage troubles always lists communication as a top issue. As much as we talk to each other, and with each other one, would think that communication would not be an issue. Yet, ...