Starting next month, workers at the Coralville Marriott Hotel will begin upgrading the locks on all the hotel's 286 guest rooms. 'You can have a mobile key issued, and in essence you can check in ...

Marriott Corp. is fomenting a small revolution in customer service: It’s abolishing check-ins at the front desk. By this summer, customers at eight South Florida Marriott hotels from Palm Beach ...

Although CEOs might be the ones calling the shots on fees and check-in procedure, front desk employees have the most face time with guests and can quickly tell what's working and what's not. “It’s a ...

NEW YORK, June 11, 2025 /PRNewswire/ -- The traditional hotel front desk is no longer a must-stop for modern guests, as revealed by new Mews -commissioned research. Seventy percent of American ...

Global hospitality technology company OYO has announced the launch of a virtual front desk solution for its partner hotels in the US. Powered by GPT-4, the solution will eliminate waiting time for its ...

Hotel front desk agents are the first line of customer support in the hospitality industry. They greet customers, assign rooms, schedule meeting halls, accept payment, dole out room keys and ensure ...

The author basically says the best thing you can do when you check into a hotel is to give $20 to $50 to the front desk. This can get you anything from a "free" minibar to upgraded rooms, to all sorts ...

Two bloggers walk into a hotel ... No, that’s not the opening line to a joke. We’re talking about two travelers who picked the same hotel chain — Andaz, a boutique Hyatt property. One stayed at a Los ...