An energy company broke into a widower’s home after the AI software in his smart meter wrongly suggested the device had been ...

This would mean that about one in five smart meters don't work, he said ... If they fail to do so within eight weeks, Ofgem has a guide on how to complain to the Energy Ombudsman.

The firm had taken action after its systems suggested the grandfather's smart meter cover might have been removed ... adding that their AI software 'needs further work'. Left livid by the break ...

Many of us are making changes to our energy usage to keep our bills as low as possible, with smart ... meters to the supplier yourself every month. It’s easy to forget to do this, in which ...