The video features TikTok user Cory Wayne (@theonlycorywayne) as he sits in his car eating a macaroni and cheese bowl from QT. “Customer service does not have to have a smile,” he says to his 532,000 ...

What's true in the musical “Annie" is true in every real-life customer service position as well: You’re never fully dressed without a smile. You can deliver great customer service with your shoes ...

Forced to confront long hold times, uninformed employees, and unresolved disputes, consumers around the country are sharing frustration with the state of customer service in 2020. Many families we ...

While human customer-service representatives with sunny dispositions can please clients, new research suggests that customers don’t always want their chatbots to be ...

CEDAR RAPIDS - The digital age whisks Matthew Van Maanen wherever he's needed each day - Spain, the Netherlands, Hong Kong, somewhere in the United States or anywhere across AEGON's global reach. He's ...

“Customer service is easy. All you have to do is smile and be nice." From time to time someone will share this kind of wide-eyed sentiment with me when they discover my line of work; I’m a customer ...

The incoming mayor needs to call on the 300,000 city employees to show warmth, respect, and courtesy to the public. The ...