High-quality customer service practices can give businesses a strategic edge over the competition. Motivated employees who understand their jobs and feel a high degree of professional satisfaction are ...
This is a special article. It is the 500th article I’ve written for Forbes.com. It is hard to believe that I’ve been writing at least one weekly column for Forbes for almost 10 years, and I haven’t ...
One of the funniest and most original motivational speakers in the country will be in Imperial this month offering tips for customer service. Charles Marshall will speak from 1:30-3 p.m. and 5:30-7 ...
Customer service sets great businesses apart from the rest by ensuring buyer satisfaction. Happy customers are often repeat customers, requiring no additional cost-of-acquisition expenses. Keeping ...
PLEASANTON, Calif.--(BUSINESS WIRE)--Medallia, Inc., the global leader in customer and employee experience, today announced the findings of its new report: The New Customer Expectations for the ...
Where do you stand in terms of customer service? And how do you rise to the top? Here’s how to prepare for sustainable bottom-line results. When you’ve only reached the middle rung of customer service ...
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