CHICAGO (AP) — Comcast, long dogged by a terrible reputation for customer service, is planning to hire thousands and is rolling out new tools to improve its interactions with customers. “There are ...

As we all know by now, calling the cable company to try to cancel your service ranks somewhere between a mugging and hernia surgery. At Comcast, they send you over to a customer retention specialist ...

Comcast Corp. is proving you can’t make everyone happy. Not long after taking over AT & T; Broadband last November, the Philadelphia-based cable company instituted a bundling plan that offers AT & ...

Consumers now can get a 30-day money-back guarantee from at least two major cable companies. A technician for Comcast heads out on a job in a Salt Lake City. Comcast, the nation’s largest cable TV ...

US cable company Comcast is planning to cut jobs as part of plans to centralize operations and boost its broadband business.

Cable and Internet giant Comcast is apologizing after a tech-savvy California customer posted eight minutes of telephone conversation online in which he tried repeatedly to get a customer service ...

Comcast, the Philadelphia-born media giant with roots in cable television, for years has been losing more cable customers than it’s been adding. And more recently, with leaders citing “a highly ...