In the dynamic environment of call centres, the efficient management of information can significantly enhance service delivery and customer satisfaction. Knowledge sharing technology plays a pivotal ...

Research and Markets (http://www.researchandmarkets.com) has announced the addition of International Journal of Call Centre Management to their offering. Call Centre ...

Well, not if you're Swedish, it isn't... While British companies debate the rights and wrongs of outsourcing their call centres and sweating over fears of offshore competition, it seems that one ...

The impact of the Covid-19 pandemic on the contact centre market has been dramatic. According to Leigh Hopwood, chief executive of the Call Centre Management Association (CCMA), many of its members ...

The Chair of the UK's Call Centre Management Association has received a top industry accolade at the prestigious European Call Centre Awards. AnnMarie Stagg has been named Industry Champion for her ...

The call management system has also been simplified, by the introduction of computer-telephony integration at the operator desktop. Since setting up the new solution, CACF has managed to process 96% ...

"CT Soft solutions will enable agents to work smarter, not harder" November 28, 2004 UAE - Consulting and Professional Services organization CT Soft, one of the Al Yousuf Group's IT companies, today ...

Developers work inside the office of AI startup LimeChat in Bengaluru, India, August 19, 2025. REUTERS/Priyanshu Singh At a startup office in this Indian city, developers are fine-tuning ...